Strategic IT Empowers Core Business Growth
How we helped a real estate investment firm streamline processes and enhance compliance by leveraging managed IT services.
Client
Our client, an impact-based real estate investment firm, is dedicated to environmental development, preservation, and management through affordable and mixed-income housing.
The firm sought to streamline operations, strengthen its cybersecurity posture, and establish robust governing controls to stay ahead in a dynamic market and focus on business needs and growth, rather than operations.
[EisnerAmper] has been the cornerstone of my strategy for the past 2 ½ years.
Challenge
With 20,000 units across 100 properties, Jonathan Rose Companies contended with significant capacity constraints and the looming threat of evolving IT risks. Technical debt in the environment demanded significant support, diverting attention from growth initiatives.
Their primary goals were clear:
Streamline operations and workflows
Enhance their cybersecurity posture
Establish robust governing controls
Re-focus technology teams on strategic platform, data, and security initiatives; reduce time on commodity operations. They recognized the need for a strategic IT resource, not just a vendor, to navigate these challenges and free up their team to drive their mission.
Approach
To address their needs, EisnerAmper collaborated with Jonathan Rose Companies, implementing a comprehensive, client-centric approach to build a dynamic and resilient IT infrastructure.
Foundational Risk Assessment
Our approach began with a full risk assessment. From there, our team worked closely with the client for months, meticulously aligning cybersecurity best practices with relevant regulatory frameworks. This foundational work guided the implementation of new, sustainable strategies and solutions.
Streamline Processes
To streamline processes, we established collaborative systems that significantly reduced downtime and boosted workflow productivity. This helped remove siloed systems that caused IT sprawl and operational disruptions.
Bringing on board the EA team really set a strong foundation based on the best-in-class tools and platforms that are being used. [They] really helped us elevate our overall cybersecurity posture.
Enhanced Compliance and Cybersecurity Posture
Our managed services team also emphasized and executed regulatory compliance, keeping the client “audit-ready” year-round. This enabled them to easily obtain SOC 1 compliance and progress toward other important compliance frameworks. We enhanced their cybersecurity by implementing additional protective layers, safeguarding their sensitive data.
Increased Support
Our managed services team also took over day-to-day IT support, alleviating the financial, time-consuming, and operational burden of an internal help desk, 24/7.
Results
Through intentional conversation, extensive onboarding, emphasized governance, and continued support, EisnerAmper helps Jonathan Rose Companies navigate technological obstacles. We established several new processes and performed audits to support cybersecurity, governance, and organizational efforts.
In fact, "[Jonathan Rose Companies] are measuring our satisfaction. We're always above 95% CSAT, month after month with the help desk team. Either when they are on site or when they are off, there is a really high level of satisfaction, which makes my job easier," said Sylvain Ardiet, Chief Technology Officer.
Building on a solid foundation, EisnerAmper enhanced maintenance and alignment to current best practices, which improved workflow speed and freed internal teams for strategic priorities. By offloading infrastructure operations to EisnerAmper, the IT organization reallocated capacity to data, integration, and product enablement—accelerating roadmap delivery and tightening alignment to business priorities.
Contact Us
Contact us today to learn how EisnerAmper can help you optimize your operational framework and leverage data for informed decision-making.