From Feedback to Action: How EisnerAmper Is Raising the Bar in Client Service

Your Voice, Our Commitment.

Each year, we ask our clients to candidly share their perspectives on what we do well and what we can do better. The 2025 Annual Client Satisfaction Survey, with responses from hundreds of organizations and individuals across multiple industries, offers a clear window into what matters most to our clients and how we can continue to deliver exceptional client experiences.

Key Learnings from EisnerAmper’s 2025 Client Satisfaction Survey 

1. Relationships are Key 

Clients continue to cite personal relationships, responsiveness, and accessibility as EisnerAmper’s defining strengths. Many clients described their EisnerAmper teams as “trusted advisors,” highlighting our ability to be available, attentive, and invested in their success.  

How we’ll raise the bar: 
We will continue to invest in our people and culture, recognizing and rewarding those who exemplify our values of collaboration and client focus. We’re also enhancing our internal recognition programs to spotlight colleagues who deliver exceptional client experiences.  

2. Investment in Technical Expertise 

Clients value our technical depth and the breadth of services we provide. The ability to address complex needs across tax, audit, advisory, compensation, and technology sets us apart. Clients especially appreciate the continuity of their teams and the institutional knowledge we bring to each engagement.



How we’ll raise the bar: 
We are expanding our professional development initiatives, knowledge-sharing platforms, and cross-functional collaboration to help our teams remain at the forefront of industry knowledge and best practices. Programs have been stood up internally for training in areas like AI and effective communication; additionally, EisnerAmper is invested in giving our employees spaces to grow, like in a mentorship program and a development goal-setting initiative. Elevating the expertise and breadth of knowledge of our own people is a key driver of delivering better and more customized client experiences. 

3. Proactive Guidance and Forward Thinking

Clients increasingly expect us to anticipate their needs and provide strategic, forward-looking advice. Those who receive proactive recommendations and industry insights report higher satisfaction and deeper trust.

How we’ll raise the bar: 
It’s absolutely vital that we’re much more than service providers; we want to be trusted collaborators who meet our clients where they are, often before work even begins. We are formalizing processes to share industry trends, regulatory updates, and tailored recommendations with clients. Additionally, our teams are beginning to utilize new tools and resources to deliver more proactive guidance.  

4. Communication and Clarity

Clear, transparent communication is a recurring theme in client feedback. Clients appreciate when we demystify complex topics, set clear expectations, and keep them informed throughout every engagement. Conversely, confusion around billing, timelines, and deliverables can erode trust. 

How we’ll raise the bar: 
We are standardizing communication templates and enhancing client onboarding processes to maintain clarity at every stage. We’re also reviewing our billing and engagement processes to make them more transparent and user-friendly.  

5. Technology, Efficiency, and Innovation

Clients notice and value our efforts to streamline processes and leverage technology – from secure portals to workflow automations. However, some clients still experience pain points with new systems or desire more digital innovation.  

How we’ll raise the bar: 
We are accelerating our investment in digital tools and client education, prioritizing enhancements that directly improve the client experience. We’re also launching feedback loops to capture client input on new platforms and features.  

Turning Insights into Action 

Here’s how we’re immediately acting on this year’s findings: 

• Enhancing Client Listening: We’re expanding our real-time feedback channels and increasing the frequency of client check-ins. 
• Investing in People: We’re doubling down on training, mentorship, and recognition so that every client interaction reflects our values. 
• Driving Innovation: We’re accelerating digital transformation projects and inviting clients to co-create solutions with us. 
• Focusing on Value: We’re refining our service models to deliver more value, transparency, and measurable impact for every client.  

Looking Ahead 

Winning the Best of Accounting Award for the ninth consecutive year is both a tremendous honor and a responsibility. We are grateful for the trust our clients place in us and are committed to raising the bar even higher in 2026 and beyond.  

Thank you to our clients for your partnership and feedback, and to our colleagues for your dedication and excellence. Together, we are building the future of client service.  

For more information or to share your feedback, please visit Client Resources.