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Five Warning Signs You Need to Outsource IT – and the Benefits of Doing So

Dec 5, 2022

Are you a business owner feeling overwhelmed by your IT support needs? Businesses today are more reliant on technology than ever before. Having a strong IT department is more important than ever.

Unfortunately, not every company can afford or staff a large IT team. If this sounds like your business, you should consider outsourcing your IT needs.

What Does it Mean to Outsource IT Services?

Outsourcing IT services means working with an outside company to provide IT support for your business. This can include anything from managing your network and servers to providing help desk support for your employees. 

Companies often outsource IT services because they don't have the in-house expertise to handle all their IT needs or because they want to free up their staff to focus on other business areas.

You should keep a few things in mind when considering outsourcing IT services for your business. Here are a few questions to ask:

What IT services does my business need? Do I have the in-house expertise to manage these services? How much will it cost to outsource IT services? What are the risks involved in outsourcing these IT services?

You'll also want to take the time to find a reputable IT services provider that you can trust. Once you've found a provider, be sure to ask them plenty of questions about their services and what they can do for your business. And you'll need to be clear about what services you need and your expectations. 

Finally, when you outsource your company IT, it’s essential to establish a good working relationship with the IT service provider to ensure they're continually meeting your needs.

Outsourcing IT services can be a great way to save time and money for your business. Just be sure to do your homework first.

Five Warning Signs You Need to Outsource IT

If you're unsure whether you need to outsource your IT services, here are five warning signs that it might be time to make the switch. Let's take a look:

1.  Your IT Systems Are Constantly Going Down

If your business IT systems are constantly going down, it's a sign it’s time to outsource IT. When systems are down, it costs your business money in lost productivity. 

In addition, it’s frustrating for your employees who rely on these systems to do their jobs. Sure, occasional system outages happen in any organization. But if your systems are going down on a regular basis, it's time to get some help from outside. 

Let a business tech support keep your systems running while you focus on running your business. Doing this will save you time and money in the long run.

2.  Your Business Has Grown Quickly

If your business has experienced rapid growth, keeping up with the demands of managing your IT infrastructure can be challenging. This is especially true if you don't have an in-house IT team. 

When business is booming, the last thing you want to deal with is IT problems. But if you need someone to manage your business IT, that's what you'll be dealing with. 

Outsourcing IT services can help take the burden off your in-house staff so they can focus on other areas of the business. And it will give you peace of mind knowing that your business IT is in good hands. 

Hiring a company to care for your IT can help you improve business growth while eliminating technical issues.

3.  You're Spending Too Much Money on In-House IT

If you're spending too much on in-house IT, it might be time to outsource IT. Of course, you'll need to weigh the cost of outsourcing IT against maintaining your in-house IT team. 

In many cases, outsourcing can save you money. Why? You only pay for the services you need. That means you won't have to worry about paying for unnecessary IT infrastructure or support staff. 

Plus, you can avoid the high cost of hiring and training in-house IT staff. All you need to do is sit back and relax while someone else takes care of your IT needs. Ultimately, doing this gives you the peace of mind that comes with knowing you're in good hands without breaking the bank.

4.  You Are Not Keeping Up with the Latest Technology Trends

If you need to keep up with the latest technology trends, it's time to outsource business IT. Technology is constantly changing, and it can be challenging to keep up if your in-house team is overworked or your business has grown exponentially. 

When you hire IT support, you can rest assured that your IT service provider will stay up to date on the latest technology trends. They do the research so you don’t have to. That way, you can focus on running your business while they keep your business IT infrastructure up to date. 

Shifting your attention to other aspects of the business is vital if your company relies heavily on technology. Keeping up with the latest technology trends will help you stay ahead and maintain a competitive edge.

5.  Your Competitors Are Outsourcing It, and They're Doing It Better Than You Are

If your business falls behind your competition, it might be time to outsource IT. If your competitors outsource their IT support and do it better than you, they're probably reaping the benefits. 

When you hire a business technician, you level the playing field and stay competitive with the best of them. It frees up your time so you can focus on what you do best: running your business. And you want to ensure you always stay ahead of the competition. 

Benefits of Outsourcing IT Support

There you have it: five warning signs that you need to outsource your business IT. If any of these resonate with you, it could be time to shift gears to an outside technician. This may be the best decision you ever make for your business. There are many benefits:

1.  Cost Savings

Outsourcing IT support can save businesses money. This is because companies can skip paying for the full-time salaries of in-house IT staff. It also eliminates the cost of benefits and training for these staff members.

2.  Improved Service

When businesses outsource IT support, they often get access to a higher level of service than they would be able to get with in-house staff. IT support companies specialize in providing this type of service and have the resources to provide a higher level of service.

3.  Flexibility

Outsourcing IT support can give businesses more flexibility because companies can scale up or down the support they need based on their current needs. In addition, they can quickly scale up their IT support needs as their business grows.

4.  Focus on Business

In-house IT departments can be a significant drain on company resources in terms of money and employee productivity. Outsourcing IT support allows businesses to free up these resources to focus on other aspects of their operations.

5.  Access to Expertise

Companies can get access to expertise that they may not have in-house. This expertise is often helpful for companies that don't have the resources to hire full-time IT staff.

6.  Improved Security

Security is a significant concern for businesses of all sizes, and it's getting more critical as we become increasingly reliant on technology. By outsourcing your IT support, you can take advantage of the latest security technologies and protocols to protect your data and keep your business safe.

7.  Better Use of Technology

Technology changes rapidly, and it can take time to keep up with the latest advancements. When you outsource IT support, you can rest assured that your team will have access to the most current technology tools and resources. This way, you won't have to worry about whether or not your team is using outdated software or hardware.

8.  Increased Productivity

The biggest benefit of outsourcing IT support is that it can help increase productivity. When businesses outsource their IT support, they can focus on their core competencies and leave the management of their IT infrastructure to a team of experts. This allows companies to save time and resources that would otherwise be spent on managing their IT infrastructure. 

9.  Improved Morale

Outsourcing IT support can improve employee morale in a variety of ways. First, it can take the burden of dealing with technical problems off of employees who need to be trained to handle them. That can free up time for employees to focus on their work tasks and goals and reduce stress. 

Outsourcing IT support can also improve communication between employees and IT staff, as IT support staff is typically more responsive to employee needs and requests. Doing this can lead to increased satisfaction with the overall IT support experience. 

10.  Access to New Technology

When businesses outsource IT support, they can often get access to newer technology. That’s because IT support companies often have the resources to keep up with the latest technology trends.

11.  Improved Customer Service

Outsourcing IT allows you to focus on providing the best possible customer service when you don't have to worry about managing business IT. This will help you grow your business and attract more customers.

12.  Increased Efficiency

The efficiency of your company increases when you outsource IT support. Your staff will be better used when concentrating on their primary roles and not worrying about technical issues. 

13.  Reduced Downtime

Downtime can be very costly for businesses in terms of lost productivity and revenue. Outsourced IT support can help you avoid much of this cost by ensuring that your systems are always up and running.

14.  More Time for Strategic Planning

When businesses outsource IT support, they often have more time for strategic planning. When employees don't have to deal with IT issues, they can focus on more important tasks.

15.  Improved Business Continuity

When businesses outsource IT support, they can often see an improvement in business continuity. This is because IT support companies often have the resources to provide a higher level of service.

16.  Access to Global Talent

IT support outsourcing gives organizations access to global talent. Companies can find the right outsourced IT specialist for the job. With an outsourced IT support company, businesses have a larger talent pool to choose from.

Outsourcing IT Support companies have specialists in various areas of IT, such as network administration, security, and data recovery. When businesses outsource IT support, they can find a specialist in the area they need help. That can save companies time and money.

17.  Increased Scalability

One of the main benefits of outsourcing IT support is that it allows businesses to be more scalable. When a company outsources its IT support, it can quickly and easily scale up or down its services as needed. 

This is a major advantage for businesses that experience fluctuating demands for IT services. In addition, outsourcing IT support ensures that companies always have access to the latest technology and can quickly adapt to changing needs.


Outsourcing IT is a challenging decision many organizations face. Often, it can be a gradual process or even a hybrid outcome, but irrespective of methodology we have found most organizations are currently outsourcing at least some of their business IT solutions. While there are clearly numerous benefits to doing so, the simplest decision-making process revolves around knowledge. Cybersecurity policies change very quickly. Having access to more resources that offer multiple client experiences position any organization to quickly enhance its cybersecurity posture to address the evolving landscape.  


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Rahul Mahna

Rahul Mahna is a Partner in the firm and leads the Outsourced IT Services team with over 20 years of experience in IT technologies, software development and cybersecurity services.

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