EisnerAmper Earns “Best of Accounting” Award for Client Service Excellence
November 09, 2017
Firm’s Score Exceeds Four Times the Industry Average
EisnerAmper, one of the largest accounting, tax and business advisory firms in the U.S., announced that it has won Inavero’s 2017 Best of Accounting Award for excellence in client service.
From Inavero’s online survey, EisnerAmper received a Net Promoter Score (NPS) of 75, which is more than four times the accounting industry average. NPS rankings measure how likely clients are to actively recommend a firm. EisnerAmper’s score, based on more than 700 responses from its clients, also translated to a rating of 4.6 out of 5 stars.
Typical of the comments received by those completing the survey was Martin Roher of MSR Capital Partners, L.P., who said, “I’ve worked with EisnerAmper's team on my hedge fund for more than 30 years and cannot speak more highly of them.”
“We’re especially thrilled with the client feedback and award we’ve received,” said EisnerAmper CEO, Charly Weinstein. “In this competitive business climate, it’s imperative to remain engaged with clients and to anticipate and meet their needs and exceed their expectations. This result is a testament to the great work and client service across our entire team of professionals. And while these results and what they say about our people are great, we’re always striving to improve. Feedback from this survey will help us continue that improvement.”
Inavero's Best of Accounting designation is the only award program that recognizes service excellence for accounting firms. Based on ratings provided exclusively by clients, the award provides an objective service quality benchmark for the accounting profession. Inavero works with approximately 300 B2B companies around the globe.